Contact Us

Last Updated: September 15, 2026

Thank you for visiting Janetusy. If you have questions about our products, an existing order, shipping, returns, refunds, or other store-related matters, please contact us using the information below.

Customer Support

Our customer support team is available to assist with questions related to shopping at Janetusy.

Email: hello@janetusy.com
Phone: +1 616-498-3618

When contacting us about an existing order, please include your order number and the email address used to place the order so we can better assist you.

Order Support

Please contact us if you need assistance with:

Order status
Order details
Shipping information
Tracking information
Address correction requests
Cancellation requests
Other order-related concerns

If you need to correct or cancel an order, please contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or has been shipped.

Shipping and Delivery

Janetusy currently ships eligible orders within the United States.

If you have questions regarding shipping or delivery, please provide your order number and tracking information, if available.

We can assist with:

Shipping status
Tracking questions
Delivery delays
Missing packages
Packages marked as delivered but not received
Shipping address concerns

For complete delivery information, please review our Shipping Policy.

Returns and Refunds

If you would like to request a return or have questions about a refund, please contact us before sending an item back.

Please include:

Your order number
The item you would like to return
The reason for your return
Relevant photos if the item arrived damaged, defective, or incorrect

Return eligibility and refund conditions are explained in our Return Policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the product and packaging where applicable. We will review the information and provide an appropriate resolution.

Privacy Requests

For questions regarding your personal information or to submit an eligible privacy request, please contact:

Email: hello@janetusy.com

We may need to verify your identity before completing certain privacy requests.

For additional information about how we handle personal information, please review our Privacy Policy.

Business Information

Store Name: Janetusy
Website: www.janetusy.com
Business Type: Independent Online Fashion Retail Store
Primary Category: Clothing & Fashion Accessories

Contact Janetusy

Email: hello@janetusy.com
Phone: +1 616-498-3618

Business Address:
5108 Panorama Ave
Holiday, FL 34690
United States

Map

If a requested support channel is unavailable, use the published email address so the request can be documented and routed appropriately.