Shipping Policy

Last updated: August 31, 2026

1. Where we ship

Available delivery destinations are shown at checkout. Operating from the United States does not mean every domestic or international address is serviceable; destination and product restrictions may apply.

2. Processing

Processing begins after payment approval and required order checks. Any available dispatch estimate is shown at checkout or provided in order communications; it is an estimate unless applicable law makes it binding.

3. Service and estimated delivery

Available carrier services and estimated delivery timing depend on the destination, item and checkout options. The order confirmation or tracking communication provides the available service information for the order.

4. Charges, tax and customs

Shipping charges, available tax and customs information are calculated or disclosed at checkout using the transaction and destination information then available. Additional government charges may apply where law permits.

5. Address changes and failed delivery

Request an address correction as soon as possible through hello@janetusy.com. A correction cannot be guaranteed after fulfilment starts; carrier restrictions and applicable consumer rights continue to apply.

6. Delay, loss and damage

Report a missing, delayed or damaged shipment to hello@janetusy.com. Include the order number, tracking information and available photographs or delivery evidence.

7. Events outside reasonable control

Government action, severe weather, customs, labor disruption, carrier interruption or another event outside reasonable control may delay delivery. We will communicate material delays and will not use this clause to remove a remedy that law requires.

8. Split shipments and unavailable items

An order may ship in more than one package or from more than one fulfilment point. Separate tracking numbers, shipping charges and delivery estimates will be shown where available. If an item becomes unavailable after acceptance, we will notify you and provide the cancellation, refund or substitute option required by law.

9. Addresses and delivery locations

Provide a complete address, apartment or unit number and any access instructions at checkout. PO boxes, APO/FPO/DPO addresses, freight forwarders, remote areas and restricted goods may have different services or fees. We cannot guarantee delivery to a location a carrier or law excludes, but we will disclose a material restriction when known.

10. Title, risk and proof of delivery

Shipping status, title and risk are interpreted subject to applicable law and the order terms. A carrier scan or signature is evidence of delivery, not conclusive proof against a timely claim of loss, theft, damage or misdelivery. Contact hello@janetusy.com.

11. Claims and records

Keep the tracking page, package, photographs and delivery notice until the matter is resolved. We may share claim details with a carrier or insurer only as needed to investigate. A carrier's internal deadline does not shorten a longer consumer remedy required by law.

Carrier availability, tracking features, and delivery options depend on the destination and are confirmed for the order when available.