Refund Policy

Last updated: August 31, 2026

1. Your legal rights

This policy applies to purchases from the Janetusy storefront. Nothing in this policy limits a non-waivable remedy available under applicable law.

2. Voluntary return period

Before sending a return, request instructions through hello@janetusy.com. Any applicable voluntary return window will be disclosed with the order or confirmed by support; statutory rights for defective, damaged, incorrect or otherwise non-conforming goods remain unaffected.

3. Condition and exclusions

Eligibility for a voluntary return depends on the item condition, product type, order circumstances and applicable law. Do not send an item before receiving return instructions where authorisation is required.

4. Defective, damaged or incorrect goods

Contact us promptly with the order number, description and photographs or carrier evidence if available. We may repair, replace, exchange or refund as appropriate. Do not discard an unsafe item; follow safety instructions. We will provide any remedy required by applicable law.

5. Authorisation and return address

Obtain authorisation before shipping if requested. Return address: 5108 Panorama Ave, Holiday, FL 34690, United States.

6. Fees

Any applicable original-delivery, return-postage, restocking or other charge will be disclosed before return authorisation where reasonably possible. No charge overrides a remedy or cost allocation required by applicable law.

7. Approval and refund timing

After approval and receipt or verification of the item, we issue the refund to the original payment method. Provider processing time may vary, and any deadline required by applicable law continues to apply.

8. Cancellation and disputes

To request cancellation before dispatch, contact hello@janetusy.com. We cannot promise cancellation after fulfilment has started, but any required refund or other legal remedy remains available.

9. Return steps

  1. Submit a request through the stated channel within the applicable window.
  2. Wait for return instructions or an authorisation number when required.
  3. Pack the item safely, remove old labels and use the instructed carrier.
  4. Keep the tracking receipt until the refund or other remedy is confirmed.

We may pause a decision while verifying delivery, condition, fraud indicators or a reported defect. We will not use a verification step to defeat a remedy that applicable law requires.

10. Partial refunds, exchanges and replacements

If only part of an order is returned or affected, we may refund or replace that portion and the associated tax or shipping amount to the extent required. An exchange, store credit or replacement is offered only where lawful and accepted by you; you are not required to surrender a non-waivable legal remedy in exchange for a voluntary credit.

11. Gifts, promotions and payment reversals

Gift returns, promotional bundles, free items and discounts may require return of the complete qualifying set or adjustment of the discount, as disclosed before purchase. Refunds can appear as a pending reversal before they post. A bank, wallet or card issuer may display a different posting date, but we will provide the refund record on request.

12. Evidence and contact

We keep return and refund records for the period reasonably needed for accounting, fraud prevention, legal compliance and disputes. Questions should include the order number and be sent to hello@janetusy.com.